Refund and Support Policy (RASP)

This policy applies to fliteadvantage.com, including any content, functionality and services offered on or via fliteadvantage.com (the “Website”) and any Flite Advantage Simulation & Training LLC (FAST LLC) Software (“Software”) directly from FAST LLC or indirectly through a FAST LLC authorized reseller or distributor.

Due to the nature of electronic commerce, in that in most cases it is impossible to ensure complete return of the product, all sales are final. If a transaction reversal (also known as a chargeback) is issued via any payment method, FAST LLC reserves the right to suspend any relevant accounts and associated usage of the Software and/or the Website until the conflict is resolved. The extent of the enforcement of the refund and transaction reversal policies is at the sole discretion of FAST LLC.

FAST LLC will make reasonable attempts to resolve any issues with the Software or the Website that prevent the use of the Software or the Website as advertised within a timely manner. Support is available through FAST LLC directly via methods officially provided, including but not limited to the support email, support@fliteadvantage.com